February 18, 2009

Jobless phone calls cost California millions of dollars

Millions of failed calls to the state’s unemployment insurance call centers are costing California taxpayers millions of real dollars.

The Employment Development Department pays 5 cents to Verizon each time a caller dials its toll-free numbers to file or get help with an unemployment insurance claim and EDD staff can’t handle the call. The message urges callers to file their claims through the department’s Web site.

That message service has cost taxpayers $4.9 million since the beginning of 2008.

Source: Sacramento Bee


  1. They should use Skype

    Comment by 7macaw — February 18, 2009 @ 7:30 pm | Reply

  2. They should use SkyNet , the entire AI system .

    Check with The Terminator, if you don’t believe in me

    Comment by ron — February 18, 2009 @ 7:48 pm | Reply

  3. I googled for ‘800 number pricing’ and found $0.39/minute packages. Looks like California has pretty fat budget if it easily spends $0.5/minute for 1-800 service with Verizon

    Comment by Beetle — February 18, 2009 @ 7:49 pm | Reply

  4. This is ridiculous. Verizon doesn’t deserve all that loot.

    Comment by Craven — February 18, 2009 @ 10:42 pm | Reply

  5. Somebody is getting a fat kickback.

    Comment by jobseeker — March 14, 2009 @ 7:21 am | Reply

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