LayoffBlog.com

February 18, 2009

Jobless phone calls cost California millions of dollars

Millions of failed calls to the state’s unemployment insurance call centers are costing California taxpayers millions of real dollars.

The Employment Development Department pays 5 cents to Verizon each time a caller dials its toll-free numbers to file or get help with an unemployment insurance claim and EDD staff can’t handle the call. The message urges callers to file their claims through the department’s Web site.

That message service has cost taxpayers $4.9 million since the beginning of 2008.

Source: Sacramento Bee

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